OH LIC #36109
Emergency repairs available(440) 221-7978
Anderson Heating & Cooling(440) 221-7978

Privacy Policy

This page explains what information Anderson Heating & Cooling collects through this website, what we do with it, and the choices you have.

Who We Are

We’re Anderson Heating & Cooling, a family-owned company based in Elyria. Our team works on home heating and cooling in Elyria and the rest of Lorain County. You’ll find our contact details at the bottom of this page.

What We Collect

When you fill out the request form on this site, we collect what you type in:

  • Your first and last name
  • Your email address and phone number
  • Your ZIP code
  • What you need help with, such as heating, cooling or a maintenance plan
  • The type of service and the type of system
  • If it’s an emergency
  • Any details you add

When you send the form, it also sends us:

  • The page you sent it from and that page’s title
  • The web address that brought you to our site
  • Which form on the page you used
  • The time you sent it
  • Ad tracking tags from the link you arrived on, such as a Google Ads click ID and UTM campaign tags

Your form travels to us over an encrypted HTTPS connection.

If you email us, we only know what you tell us. A call to a number on this site may go through our call tracking service, which logs some details of the call. The Phone Calls section below lists them.

Our web host also keeps a log of each visit. It shows your IP address, your browser, the pages you opened and when. The host uses it to run the site and keep it secure.

Analytics

We use Google Analytics 4 to see how people use the site. It records:

  • The pages you open and how long you stay
  • Your type of device and browser
  • How you arrived, such as a search, an ad or another site
  • Your approximate location, at city level. Google works this out from your IP address, but Google Analytics doesn’t store the IP address.

We use it to see which pages help people and which ads bring in requests. Google handles this data under its own terms.

Phone Calls

The phone number on this site may be a tracking number that forwards to our main line. A script on the site can show a different number depending on how you arrived, such as an ad, a search or a link. It uses a cookie so you see the same number during your visit.

When you call a tracking number, the service records:

  • Your phone number and caller ID name
  • The time and length of the call
  • The page or ad that led to the call

Texts and Emails

We send texts and marketing emails to customers. They go to the phone number and email address you give us, such as on our request form.

To stop our texts, reply STOP to any text from us. To stop marketing emails, use the unsubscribe link in the email.

We don’t share your mobile number or your consent to get texts with other companies for their marketing.

How We Use It

We use the information we collect to:

  • Reply to your request
  • Give estimates
  • Schedule and do the work
  • Follow up about that service
  • Send texts and marketing emails
  • See which pages and ads bring in requests
  • Keep the site working and block spam

Who We Share It With

We share your information with the service providers that help us run the website and handle requests. These are our web host, the software that receives form requests, Google (for analytics), our call tracking service and the service that sends our texts and emails.

We don’t sell or rent your personal information to anyone.

Cookies and Browser Storage

A cookie is a small file your browser keeps for a website. This site sets two kinds:

  • Google Analytics cookies, named _ga and _ga_ followed by an ID. They tell visits apart and recognize a returning browser.
  • A call tracking cookie, so you see the same phone number during your visit.

The site has no advertising pixels.

The ad tracking tags from the link you arrived on are kept in your browser’s session storage during your visit. That way they stay with a form you send from a later page. Session storage clears when you close the tab.

Other Sites and Tools

Some parts of this site come from other companies. What they collect is covered by their own privacy policies.

  • A Google Maps map sits at the bottom of every page. Google may collect data or set cookies under its own privacy policy.
  • Financing applications happen on our financing partner’s website, Wisetack.
  • Our links to our Google reviews take you to Google.

How Long We Keep It

We keep records as long as we need them to serve you and to keep normal business records.

Your Choices

You can ask to see, correct or delete the information we have about you. Call us at (440) 221-7978 or email service@goandersonhvac.com.

To turn off Google Analytics, use Google’s opt-out browser add-on, or block cookies in your browser settings.

You can also use the site without sending the form. Nothing on this site collects your name or contact details unless you type them in or call one of its numbers.

Children

This site is meant for adults arranging heating and cooling work for their homes. We do not knowingly collect information from children.

Changes to This Policy

Any update to this policy goes up on this page. Check the date at the bottom to see when it last changed.

Contact Us

Questions about this policy? Reach us here:

Last updated: September 2026